Troubleshooting

Common Issues

401 Unauthorized

  • Check that your credentials are correctly base64 encoded

  • Verify your account number is correct

  • Ensure the shipment mode is valid

403 Forbidden

  • Your account may not have permission for the requested resource

  • Contact support if you believe this is an error

Invalid Credentials

  • Double-check the format: publickey:privatekey

  • Ensure no extra spaces or characters

  • Verify base64 encoding is correct

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